Our office is located inside the gates of Palmetto Bluff at 15 Buckhead Bay Road, Unit 1509, Bluffton, SC 29910. The office is open daily from 9-5.
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Where is your office located and what are your office hours?
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What is your cancellation policy?
Cancellation requests made more than 60 days from the date of arrival will receive a full refund, less a $125 cancellation fee. Cancellation requests made at least 30 to 60 days of arrival will receive a 50% refund of the total reservation value. Cancellation requests made within 30 days of arrival are not subject to a refund. Reservation modifications are subject to the same terms and conditions as cancellations. Contact us anytime directly by phone at 843.949.9876 or email us at pbretreats@luxurysimplified.com. We’re here to help.
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When is my second payment due?
If you book your visit with us more than 30 days before your arrival, you will incur a 50% payment at the time of your booking. The remaining 50% of your payment will be due 30 days prior to your arrival. If you booked less than 30 days prior to your trip, you will have covered your payment in full, so you do not need to do anything!
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When can I arrive and what is your check-in process?
We do not require you to check-in at our office – you may go straight to the property on/or after the check-in time of 3:00PM. For security purposes, home access will be sent to you via text message on the day of your arrival. We want to make sure your check-in process goes smoothly, and you feel at home during your stay.check-in before 4:00 PM on the day of arrival, please inform our Concierge Team during your scheduled phone call one week out from your stay. If our team is able to arrange an early check in for you, there will be a $50 Early Check-In Fee added to your reservation. Unfortunately we are unable to accommodate ANY requests for a late check-out.
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Can we check-in early or check-out late?
We cannot guarantee early check-in until 24 hours prior to your stay. To ensure your vacation rental is up to our cleaning standards, we allow ample time for our cleaning teams and inspectors to thoroughly prepare your home before your arrival. If your travel plans necessitate a check-in before 3:00PM on the day of arrival, please inform our Concierge Team during your scheduled phone call one week out from your stay. If our team can arrange an early check in for you, the earliest check-in being noon, there will be a $125 Early Check-In Fee per hour with added to your reservation. We cannot guarantee late check-out until 24 hours prior to your departure day. If we can accommodate a Late Check-Out on your day of departure, we will let you know the day before you check out. Late departure fees are $125 per hour until 3pm and then a full night charge beyond 3pm.
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Can I send packages to the house prior to our arrival?
If you are preparing for an event or would rather send items than bring them with you, we are happy to hold these items until your arrival. We ask that you please send any deliveries to our staffed office at:15 Buckhead Bay Road, Unit 1509, Bluffton, SC 29910 Please ensure that you address them to Luxury Simplified Retreats, ATTN: Our Luxury Retreat. We are happy to receive these items for you. You will need to contact our Concierge to alert us that a delivery is coming and provide tracking information. We can deliver these to the property OR you can plan to pick up your packages from our office upon arrival. We do not recommend sending packages directly to the house prior to arrival for risk of them being lost or left outside.
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Do we have access to play golf during our stay in Palmetto Bluff?
Yes, we have a golf membership at the club which allows us to book tee times at May River Golf Club up to 5 days in advance of play. Guests are responsible for the green fees and caddie fees for everyone in their group and charges will be added to your reservation. May River Golf Club is Open Tuesday – Sunday 7am – 5pm.
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Do we have access to pools within the resort during our stay?
Yes, we will register you with the Palmetto Bluff Club Concierge and you will receive a registration packet with cards to access both the Canoe Club Pool in Wilson Village and the Moreland Family Pool in Moreland Village. Guests will be charged at the entrance to the pools, $25 per day, per person.
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Do we have access to restaurants inside the gates of Palmetto Bluff?
Yes, you have access to the incredible restaurants in Palmetto Bluff. River House – Wilson Village Canoe Club – Wilson Village Buffalo’s - Wilson Village Cole’s – Moreland Village Canteen – Moreland Village
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Can we rent bikes and golf carts for our stay?
Yes, as part of your stay with Luxury Simplified Retreats, you can rent bikes from our in-house bike rental program, and bikes can be rented and delivered during your stay. Inquire with your Concierge as to availability. Additionally, our guests have exclusive access to our fleet of golf carts that include both 6-seater and 4-seater options. If you did not book your rental prior to check-in please, inquire with your Concierge regarding availability. If you find that you are in need of an additional cart, your Concierge may be able to arrange that if inventory allows.
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Can you provide grocery stocking?
Yes, should you arrive and are in need of groceries, we would be delighted to provide grocery services for you and your family. A custom grocery list (and wine/beer/spirt list) can be provided to you, and our team can secure your requests from the grocery items made available via Instacart and coordinate the delivery to your property to ensure all items are fresh and put away. There is a 20% processing fee added to the gross total of items purchased. Email our Concierge Team at pbretreats@luxurysimplified.com
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Can baby gear be arranged for our rental?
We would be more than happy to arrange any baby equipment needs such as cribs, baby gates, etc. with a local vendor. Please inform our Concierge Team (843.949.9876) one week before your arrival should you need any of this equipment and we can arrange this to be delivered on your behalf prior to your arrival.
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Do we need to bring amenities such as soap, shampoo, and paper products?
Upon check-in, you will be fully outfitted with a “starter” supply of everything for your stay. This includes coffee, paper towels, bath tissue, shampoo/conditioner & body wash, dish soap, and trash bags. Additionally, you can expect your kitchen to be well appointed with dishes & cooking utensils. If you would like our Concierge Team to pick up any additional items and deliver them to you, we are more than happy to do so. Simply contact our Concierge Service 843.949.9876
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Can I bring my pet?
Many of our properties here in Palmetto Bluff are dog friendly! We welcome dogs of all shapes and sizes – look for the paw-print on any of our property listings to quickly determine if a property is pet friendly. If your four-legged family member will be joining you, you are required to notify us in advance of your arrival. We do have a non-refundable pet fee of $150 per pet. Please note, currently none of our owners allow cats at their properties.
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What if I accidentally damage the property during my stay?
Honesty is always the best policy! Please contact us and let us know when damage occurs. When properly reported, up to $1,000 of accidental damage is covered by our non-refundable Damage Protection Fee. Think of this fee as something that acts similar to insurance. Damages are assessed by the Property Managers and how they are to be resolved, repaired, or replaced, are at the Manager’s discretion.
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I purchased travel insurance, but I have questions about the policy.
If you purchased CSA Travel Insurance through us for your stay and have questions concerning your policy, please contact CSA Travel Insurance Help Team at (866) 999.4018. However, if you have not yet purchased insurance and are interested in doing so, please contact our Retreats team and we’re happy to coordinate this on your behalf 843.949.9876.
